Maureen Confalone is Managing Director of TruRoad Holdings. She joined JN Phillips Auto Glass in 1995 as a Senior Staff Accountant. After several years of demonstrating her industry knowledge and developing key strategic growth initiatives, she was promoted to Chief Financial Officer and most recently to Managing Director of Bowrail Group (now TruRoad Holdings, Inc.). At JN Phillips, she continues to oversee the areas of financial management and forecasting, strategic planning, technology development, process improvement, and customer experience. She was instrumental in the design of the fully integrated Customer Care System which allows for real-time communication with both Insurance Carriers and the customer throughout the service delivery process. In addition, she designed the industry’s innovative Technician Field Force Application and oversaw the project from the proof of concept through company-wide implementation. She transitioned the Company from having isolated location phone systems to one fully integrated VoIP system with over 100 centralized and decentralized customer service representatives providing the highest level of service responsiveness.